Return/Refund Policy
K-9 Health Solutions offers a 30 day money back guarantee under the following conditions.
• Returns must be received within 30 days of original purchase date.
• All returns must be unopened and/or unused.
• The original manufacturers packaging must be intact and include all parts, accessories, warranty cards, instructions, etc.
• Shipping charges are non-refundable.
• Return must include original invoice and a Return Authorization Number (R.A.N #).
If your return meets the above stated conditions simply call our customer service at 1-866-417-7136 or email us at info@k9healthsolutions for a Return Authorization Number. Please include this number on your original invoice and send the product to:
K-9 Health Solutions
5257 Buckeystown Pike
#319
Frederick, MD. 21704
Special Notes****
K-9 Health Solutions is not responsible for and will not offer a refund for any destruction caused by your pet. The products we sell are quality tested and durable, but not indestructible. Please choose appropriately depending on the age and behavior of your pet.
If an order is refused upon delivery or the shipping address is invalid, the customer is responsible for all shipping charges (including return shipping) and a restocking fee of 15%. If the product is not resalable, a 20% restocking fee may apply.
K-9 Health Solutions Return/Refund Policy For Dinovite All Natural Dog Food Supplement and Dinovite Feline Supplement ONLY:
We here at K-9 Health Solutions are so confident your dog will have success with Dinovite, we offer a money-back guarantee. This is NOT your typical “Return it to us within 30 days” refund policy. We want your dog to have every opportunity to benefit from this great, all natural supplement, so we invite you to try Dinovite for 90 days.
Why 90 days? Dinovite works from the inside out, and although we would all love to see immediate results, depending on the issues, the severity of the issues, and how long your dog has had these issues, it can take time to begin correcting the problems and get your friend on that road to recovery.
Think of Dinovite as a nutritional program that is implemented over time. Do your four-legged buddy a favor and buy a container large enough to last the full 90 days; feed your dog the recommended amount of Dinovite every day for 90 days to give sufficient time for your dog to reap the benefits. Your dog will thank you in the end.
If, after using the recommended daily amount of Dinovite for 90 days, you aren’t satisfied with the results, simply return the unused portion or the empty container to us, and we will refund the cost of the product less shipping charges. It’s that simple!
****Money back guarantee applies only to initial purchases of Dinovite all-natural supplement; it does not apply to multiple purchases or multiple unit purchases. Shipping charges are nonrefundable. Please include a copy of your invoice with your return. Upon receipt we will gladly refund your money or credit you - whichever applies - less shipping charges, after the initial 90 day time period has passed. Questions? Email info@k9healthsolutions.com and a representative will respond to your inquiry.
